Shipping Policy

Thank you for shopping at Kotinek.com, operated by Kotinek.
We aim to deliver your orders safely and on time. Please read our shipping terms carefully.

Order Processing

• All orders are processed within 3–5 business days (excluding weekends and public holidays).

• During peak seasons or promotional periods, processing time may be slightly longer.

• Once your order has been shipped, you will receive an email confirmation with your tracking number.

Shipping Time

• Standard delivery typically takes 7–15 business days, depending on your location and local courier service.

• Delivery delays may occasionally occur due to customs inspections, weather, or carrier issues beyond our control.

Shipping Fees

• Shipping costs are calculated at checkout based on your destination and order weight.

• Any applicable customs duties, import taxes, or handling fees are the responsibility of the customer.

Tracking Your Order

• You can track your order using the tracking number provided in your shipping confirmation email.

• Please allow up to 48 hours after shipment for tracking information to become available.

Wrong Address or Undeliverable Orders

Please ensure that your shipping address is accurate and complete before confirming your order.
We are not responsible for delays or losses caused by incorrect address information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.
We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or tracking, please contact us at:
📧 support@kotinek.com.